Privacy Policy
Ko-Bee Electronics Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ko-bee.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Paypal information, Google Payment Information, Apple Pay Information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Analytics
Ko-Bee used Google Analystics and Facebook to track aggregate behavior data of visitors to the site
Google Universal Analytics is a service hosted on Google’s servers, and is our primary analytics tool. It is activated by a JavaScript snippet that loads on every page to send visitor behavioral information to Google. Ko-Bee uses this information to understand how visitors use our site.
Ko-Bee also utilizes Google Analytics Demographics and Interest Reporting. This means we combine personally identifiable information about your Ko-Bee account, browsing, and shopping habits and merge it with Google's tracking cookies, all of which goes to Google. This is enabled by default for all visitors to Ko-Bee.com.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Third Party Fulfillment Centers
The Third Party Fulfillment Center will only have access to info on your order's shipment. This may include your name, address, and contact information related to your order. We will not share your data that doesn't apply directly to orders, including but not limited to payment info, profile info, etc.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We may from time to time use order information to conduct AB testing or marketing campaigns
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
When and How We Send Email
We send email to users when orders are placed, paused, shipped, or ready for local pickup. We may be in contact when an order requires payment before shipping or if other issues prevent us from fulfilling an order. We will send you email to verify your email address or if you request a password reset. We may send you email to request reviews of our products or feedback on your experience with our website, products, or customer support. We will also send you emails when you sign up and opt into newsletters, contact us forms, competitions and contacts
We will notify users if we believe their privacy has been compromised, if it is within our power to do so. For example, if we discover a customer’s account user login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement.
We offer a set of opt-in email subscriptions for things such as newsletters, in-stock notifications for products, and comment reply notifications. You can control your subscriptions by following the information at the bottom of the email. All new customers are signed up to our main newsletter by default, and Ko-Bee may at any time add all new and all existing customers to existing and new newsletters at our discretion.
We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.
We use GMail, and mail sent to or from Ko-Bee.com addresses generally passes through Google’s servers.
Promotional and informative mail sent to mailing lists, such as the newsletter, is sent using MailChimp or HubSpot
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kobeedev@gmail.com or by mail using the details provided below:
Parcel Locker 10040 03701, 300 Collins Street, Melbourne, VIC, 3000, Australia