Shipping & Return

SHIPPING

After we receive your cleared payment your item will be carefully packed and shipped by us here in Melbourne

All orders are dispatched within 24 hours of cleared payment. Orders are sometimes processed on weekends and public holidays although not guaranteed

We use a variety of shipping carriers and not all carriers can ship to PO boxes so we kindly ask that you use a shipping address instead

Our domestic shipping rates start at:

  • $8+ eParcel Standard (typically 4+ business days, tracked)
  • $12+ eParcel Express (typically 1 to 2 business days, tracked)
  • $3+ Economy Mail (Stamped "snail mail". Typically 5-9 business days. No tracking/support available other than confirmation of dispatch, only available for selected items)

RETURNS POLICY

Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Standard Warranty:

  • 12-month warranty for defects and faults.

Exceptions to the "Standard Warranty":

  • Hobby-grade parts that are subject to casual mishandling in favour of convenience are often covered by a 30-day warranty unless there is reasonable evidence of a safe handling environment and practices (static safety, etc)
  • Constructed kits and interfaceable electronics (general purpose inputs and outputs on development boards) can be damaged through misuse or by mistake. Often, these scenarios are not a manufacturer fault or defect.
  • If we suspect product misuse (Short circuiting etc.) we will not honour a return or exchange

Change of Mind

If you have incorrectly ordered a product then we may exchange it for you within 7 days providing the item is in its original condition and has not been used. Item needs to be shipped back to us at buyers expense. Please contact us to organise a return number before sending item

There is a 15% fee (or minimum $7.50 for small orders) that might be collected for returns, refunds or cancellations to cover the direct costs of administration and logistics. This is assessed case by case.

Shipping costs are not refundable in either direction as they are endured by the Shipping Service Provider (Australia Post / Amarac / etc).